Record payments

Transactions shows payments linked to referred customers. Stripe and Paddle records come from verified payment events. You can also record a payment handled outside these connections.

Find a provider payment

For a missing Stripe payment, check Stripe events. For Paddle, open Integrations → Paddle Billing and check Paddle events. Resolve a blocked or failed event there before adding another payment record. See the Stripe and Paddle guides for connection and retry steps.

Record an offline payment

1. Add the customer under Referrals if needed.
2. Open Transactions and choose Create manual transaction.
3. Pick the customer. Enter the amount, date, and a note.
4. Set the billing type. Add product and interval facts if your flows need them.
5. Save, then check the payment and any new commissions.

Only record a payment that actually happened. This form does not charge the customer. Do not enter a payment already tracked through Stripe or Paddle. That would count the same payment twice.

The app checks current flows when you save. A payment can be saved with no commission if no flow matches. A missing required fact or blocked affiliate can stop the whole save.

Delete a wrong manual payment

Use the delete action on an eligible manual record. Review the payment and its linked unpaid commissions, then confirm. Both are removed together. Paid or reversed commissions, imported payments, and Stripe or Paddle payment records cannot use this action.

Use Refunds when money was returned. Deleting a record is not a refund.